NEW YORK, June 8, 2021 / PRNewswire / – Atento SA (NYSE: ATTO, “Atento” or the “Company”), the leading customer relationship services and business process outsourcing (CRM / BPO) company in Latin America and one of the world’s five largest suppliers, today announced the appointment of Kiomara Hidalgo as the new Global Chief People Officer. Hidalgo will focus on standardizing Atento’s human resources department in all countries where the company operates, improving the processes for welcoming, attracting and retaining talent.
Kiomara Hidalgo has over 20 years of human resources experience in various industries such as healthcare, retail, technology and education, as well as in international environments in companies on the Fortune 500 list. Previously, Hidalgo was Vice President of Human Resources at Eulen America, a position where she worked with a strategic vision of business development, implementing human capital management strategies, from talent acquisition to retention to organizational development.
Kiomara Hidalgo holds a bachelor’s degree in human resources management from Florida International University (FIU) and a Master in the same discipline from FIU Business College. Throughout her career, she has led human capital management and organizational projects for companies such as Alorica, United Data Technologies and Bupa Global. Kiomara will foster teamwork and collaboration through leadership management models to improve organizational performance, technological advancement and strategic direction.
“With its experience and management style, Kiomara will be a key asset to further integrate our human resources area and improve standardization between countries, transforming the organizational culture and offering clients greater agility and quality”, said said Carlos López-Abadía, CEO of Atento. “As Atento’s global CPO, Kiomara will be responsible for improving the quality of leadership and supporting our agents, accelerating the process of business transformation through technology and human talent, with innovation being the key. key pillar of an ongoing and successful journey. “
With this appointment, Atento continues to strengthen its transformation strategy with a global vision, combining in-depth knowledge of customer relationship services operations with the importance of fostering talent to develop a much more friendly work environment where the values of company are shared internationally.
“It is an honor to accept this new professional challenge and to bring my vision of human resources management to strengthen the One Atento and One Team initiatives already launched with quality leadership, continuous training and process optimization attracting and retaining talent. These actions will undoubtedly lead to a further improvement of our innovative services ”, states Kiomara Hidalgo. “The goal is to continue to promote the development of our next-generation services through technology, with the essential human touch. Empathy and closeness to employees are essential to continue to learn, grow and improve. “
Atento is the largest provider of customer relationship management and business process outsourcing (“CRM BPO”) services in Latin America, and among the top five global suppliers. Atento is also one of the leading providers of proximity CRM BPO services to companies operating in United States. Since 1999, the company has developed its business model in 13 countries where it employs around 140,000 people. Atento has more than 400 clients to whom it offers a wide range of CRM BPO services through multiple channels. Atento’s clients are mostly leading multinational companies in industries such as telecommunications, banking and financial services, healthcare, retail and government, among others. Atento shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento was named one of the top 25 multinational companies in the world and one of the best multinational companies to work for. Latin America by Great Place to Work®. Additionally, in 2021, Everest named Atento as a Featured Artist, Gartner named the Leading Company in the Gartner Magic Quadrant 2021. For more information, visit www.atento.com
This press release contains forward-looking statements. Forward-looking statements can be identified by the use of words such as “may”, “should”, “expects”, “plans”, “plans”, “believes”, “estimates”, “predicts”, ” intends ”,“ continue ”or similar terminology. These statements only reflect Atento’s current expectations and are not guarantees of future performance or results. These statements are subject to risks and uncertainties which could cause actual results to differ materially from those contained in forward-looking statements. In particular, the COVID-19 pandemic and the extraordinary measures taken by governments to limit the spread of the virus are disrupting Atento’s global economy and industry, and therefore adversely affect the business, results of operations and the Company’s cash flow and, as conditions are recent, uncertain and rapidly changing, it is difficult to predict the full extent of the impact the pandemic will have. Risks and uncertainties include, but are not limited to, competition in Atento’s highly competitive industries; increases in the cost of voice and data services or significant interruptions to these services; Atento’s ability to keep pace with its customers’ needs for rapid technological change and system availability; the continued deployment and adoption of emerging technologies; loss, financial hardship or bankruptcy of key customers; the effects of global economic trends on the activities of Atento customers; the non-exclusive nature of Atento’s customer contracts and the absence of revenue commitments; breaches of the security and confidentiality of the systems Atento uses to protect personal data; the cost of current and future litigation; the cost of defending Atento against intellectual property infringement claims; extensive regulations affecting many of Atento’s activities; Atento’s ability to protect its proprietary information or technologies; interruptions in service to Atento’s data centers and operations; Atento’s ability to retain key personnel and attract a sufficient number of qualified employees; increases in labor costs and turnover rates; political, economic and other conditions in the countries where Atento operates; changes in exchange rates; the ability of Atento to complete future acquisitions and to integrate or achieve the objectives of its recent and future acquisitions; future impairments of our substantial goodwill, intangible assets or other long-lived assets; and Atento’s ability to collect trade receivables on behalf of its customers. In addition, Atento is subject to risks linked to its level of indebtedness. These risks include Atento’s ability to generate sufficient liquidity to service its debt and finance its other liquidity needs; Atento’s ability to comply with the covenants contained in its debt instruments; the ability to secure additional funding; the appearance of significant additional indebtedness by Atento and its subsidiaries; and the ability of Atento’s lenders to honor their loan commitments. Atento is also subject to other risk factors described in documents filed by the Company with the United States Securities and Exchange Commission. These forward-looking statements speak only as of the date on which the statements were made. Atento assumes no obligation to publicly update or revise forward-looking statements, whether as a result of new information, future events or otherwise.
SOURCE Atento SA